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Delivery Information

We offer FREE shipping on all purchases over SAR 199 . Orders below that are charged a fee of SAR 29.
All purchases above SAR 250 will receive a freebie along with their purchase.

How long does it take for an order to be shipped?
Depending on the location, your order should be shipped within 2-7 business days, after you have been sent a confirmation of your order. Click here to check the locations covered by us for delivery.
Can I select a time for the delivery of my order?
We do not provide the time-slot option on the website currently. But our courier partner will contact you to arrange the time of delivery.
What if my order is not delivered on the confirmed time?
We’ve partnered with the best courier companies to provide timely and satisfactory deliveries. Our partner will get in touch with you to confirm a time for delivery. Incase your order doesn’t arrive on the same time and date as agreed, you can contact us on care@aeenshop.com
Are there charges for re-delivery?
If you are not available when we deliver the order, we will try on next available date. If this attempt fails too, you will be charged with re-delivery amount.
What do I do if I missed the delivery of my order?
If you missed your delivery, our courier partner will get in touch with you via email or sms to schedule a new time for delivery.
What if I am unhappy with my order?
If you are unhappy with your selection u can exchange your order for free within 14 days of purchase. T&C apply.
Can I select my delivery to made on weekends?
Delivery is made on Weekdays and Saturdays. Fridays and public holidays are excluded from delivery days.

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